Transform Working from Home into ‘WOWing from home!
Pete Jones - Recorded Session
The impact of Coronavirus has turned contact centers upside down, and sent companies and agents scrabbling to be able to provide acceptable levels of service from home. But is this enough? Can we do more? How can companies make sure home working agents are effective and provide service levels and sales performance they can be proud of? From across the Pond, learn how Pete Jones is helping contact centers fight back, by using technology to turn the crisis into an opportunity, bringing visual interaction to calls, creating a brand new & unique multi-sensory experience, making it fun for agents, WOWing customers, and strengthening connections between them both. Also, check in with Pete on how he, Boris and the UK are weathering the crisis and getting ready to re-emerge from lockdown stronger than before.